Terms of Service

1. Service Overview and Acceptance

1.1 Professional Services

logmeln.help ("we," "our," "us") provides professional LogMeIn support services including:

• Expert technical guidance and troubleshooting assistance
• Comprehensive knowledge base and educational resources
• Professional consultation for remote access solutions
• Enterprise-grade security guidance and best practices
• Account recovery assistance and identity verification guidance
• Emergency support services for critical business situations

1.2 Agreement Acceptance

By accessing, browsing, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use our services.

1.3 Capacity and Authority

You represent that you are at least 18 years old or the legal age of majority in your jurisdiction, and have the legal capacity to enter into this agreement. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

2. Service Scope and Limitations

2.1 Independent Support Portal

Critical Understanding: logmeln.help is an independent professional support portal. We are NOT:

• ✗ Affiliated with, endorsed by, or officially connected to LogMeIn, Inc. or any of its subsidiaries
• ✗ An official LogMeIn support channel or customer service provider
• ✗ Authorized to access, modify, or manage LogMeIn user accounts
• ✗ Capable of directly resetting passwords, unlocking accounts, or modifying subscriptions

2.2 Professional Guidance Services

Our services include:

• Educational Support: Comprehensive guides, tutorials, and best practices
• Technical Consultation: Expert troubleshooting guidance and problem-solving methodologies
• Security Advisory: Professional security recommendations and implementation guidance
• Emergency Assistance: Rapid response support for critical business situations

2.3 Service Boundaries

We cannot and do not:

• Access or modify LogMeIn accounts on your behalf
• Provide official customer support for LogMeIn products
• Guarantee specific outcomes or results
• Take responsibility for LogMeIn service availability or functionality
• Provide legal advice or represent you in disputes

3. User Responsibilities and Conduct

3.1 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these terms. You will not:

• Violate any applicable laws, regulations, or third-party rights
• Use our services for any fraudulent, abusive, or harmful activities
• Attempt to gain unauthorized access to our systems or services
• Interfere with or disrupt our services or servers
• Transmit viruses, malware, or other harmful code
• Impersonate others or provide false information
• Violate intellectual property rights

3.2 Information Accuracy

You are responsible for:

• Providing accurate and complete information when requesting support
• Protecting your own account credentials and sensitive information
• Following security best practices recommended by our experts
• Notifying us of any security incidents or concerns

3.3 Professional Conduct

When interacting with our support team, you agree to maintain professional conduct, provide respectful communication, and follow our guidance for effective problem resolution.

4. Professional Support Services

4.1 Service Levels

4.2 Support Quality Standards

• Expertise: All support provided by certified professionals
• Documentation: Comprehensive follow-up documentation
• Confidentiality: Strict confidentiality of all communications
• Continuous Improvement: Regular service quality assessments

4.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice. We will make commercially reasonable efforts to notify users of significant changes.

5. Intellectual Property Rights

5.1 Our Content

All content on logmeln.help, including but not limited to text, graphics, logos, images, software, and documentation, is our property or used with permission and is protected by copyright, trademark, and other intellectual property laws.

5.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our services for your personal or business purposes in accordance with these terms.

5.3 User-Generated Content

When you submit content to us (feedback, questions, suggestions), you grant us a non-exclusive, royalty-free license to use, modify, and publish such content for service improvement purposes.

5.4 Trademark Notice

LogMeIn and related trademarks are the property of LogMeIn, Inc. Our use of these terms is solely for descriptive purposes to indicate the subject matter of our independent support services.

6. Payment Terms and Billing

6.1 Free Services

Many of our basic support resources and educational materials are provided free of charge.

6.2 Premium Services

Certain advanced services may require payment:

• Priority Support: Enhanced response times and dedicated assistance
• Enterprise Consultation: Custom solutions and implementation guidance
• Emergency Services: After-hours critical support
• Training Services: Professional training and certification programs

6.3 Billing Terms

• All fees are stated in US Dollars unless otherwise specified
• Payment is due within 30 days of invoice date
• Late payments may incur additional charges
• All sales are final unless otherwise stated

7. Privacy and Data Protection

7.1 Privacy Commitment

We are committed to protecting your privacy and handling your personal information responsibly. Our data practices are detailed in our comprehensive Privacy Policy.

7.2 Data Security

• Industry-standard encryption for all data transmission
• Strict access controls and employee training
• Regular security audits and vulnerability assessments
• Incident response procedures for security breaches

7.3 Data Retention

We retain personal information only as long as necessary to provide services and comply with legal obligations. You may request deletion of your information at any time.

8. Disclaimers and Limitations

8.1 Service Disclaimers

IMPORTANT: Our services are provided "AS IS" and "AS AVAILABLE." We make no warranties, express or implied, regarding:

• The accuracy or completeness of information provided
• The availability or functionality of LogMeIn services
• The suitability of our guidance for your specific situation
• The outcomes or results of following our recommendations

8.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the claim
• We are not responsible for any damages caused by LogMeIn services or third-party services
• You acknowledge that our advice is general in nature and may not be suitable for all situations

8.3 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or technical failures.

9. Termination

9.1 Termination by You

You may stop using our services at any time. If you have paid for premium services, termination does not automatically entitle you to a refund unless specifically stated.

9.2 Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice, if you:

• Violate these Terms of Service
• Engage in harmful or abusive behavior
• Fail to pay for premium services
• Use our services for illegal activities

9.3 Effects of Termination

Upon termination, your right to use our services ceases immediately. Provisions of these terms that by their nature should survive termination shall remain in effect.

10. Legal and Compliance

10.1 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States and the state in which our business is located, without regard to conflict of law principles.

10.2 Dispute Resolution

• Informal Resolution: We encourage contacting us directly to resolve disputes
• Mediation: If informal resolution fails, disputes may be resolved through mediation
• Arbitration: Binding arbitration may be required for certain disputes
• Class Action Waiver: You agree not to participate in class action lawsuits against us

10.3 Compliance

We comply with applicable laws and regulations, including but not limited to:

• Data protection and privacy laws (GDPR, CCPA)
• Consumer protection regulations
• Professional service standards
• Industry security requirements

11. Updates and Modifications

11.1 Terms Updates

We may update these Terms of Service periodically to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes by:

• Posting the updated terms on our website
• Updating the "Last modified" date
• Sending email notification for significant changes
• Providing prominent notice on our website

11.2 Continued Use

Your continued use of our services after any updates constitutes acceptance of the revised terms. If you do not agree to the changes, you must stop using our services.

11.3 Version Control

We maintain versions of our terms for transparency. You may request previous versions by contacting our support team.

12. Contact Information and Support

12.1 Legal Notices

For legal notices, terms-related questions, or compliance matters:

12.2 General Support

For general questions about our services:

• Email: [email protected]
• Phone: +1-800-LOGMEIN
• Emergency: +1-800-EMERGENCY (24/7)
• Chat: Available on our website during business hours

12.3 Response Times

We will respond to legal inquiries within 5 business days and general support requests according to our published service level agreements.