Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Contact Information: Name, email address, phone number when you contact our support
• Support Requests: Technical issues, questions, and related communication
• Feedback: Comments, suggestions, and testimonials you provide

1.2 Automatically Collected Information

• Usage Data: Pages visited, time spent, navigation patterns
• Device Information: Browser type, operating system, screen resolution
• Log Data: IP address, access times, referrer URLs (anonymized)

1.3 Information We Do NOT Collect

• LogMeIn account passwords or credentials
• Personal financial information
• Sensitive personal data without explicit consent
• Information from third-party services without authorization

2. How We Use Your Information

2.1 Service Provision

• Provide technical support and troubleshooting assistance
• Respond to your inquiries and support requests
• Improve our knowledge base and documentation
• Ensure service quality and performance

2.2 Communication

• Send responses to your support requests
• Provide service updates and important announcements
• Send educational content related to LogMeIn support

2.3 Service Improvement

• Analyze usage patterns to improve user experience
• Develop new features and resources
• Enhance security and performance

3. Information Sharing and Disclosure

3.1 We Do NOT Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Limited Disclosure

We may share information only in these specific circumstances:

• Legal Compliance: When required by law or legal process
• Security: To protect against fraud, abuse, or security threats
• Service Providers: With trusted vendors who assist in service delivery (under strict confidentiality)
• Business Transfer: In case of merger, acquisition, or asset sale (with advance notice)

4. Data Security

4.1 Security Measures

• Encryption: All data transmitted using SSL/TLS encryption
• Access Controls: Strict employee access controls and authentication
• Regular Audits: Periodic security assessments and updates
• Incident Response: Established procedures for security incidents

4.2 Data Retention

• Support correspondence: Retained for 3 years for quality assurance
• Usage analytics: Anonymized and retained for 2 years
• Contact information: Retained until you request deletion
• Legal requirements: As required by applicable law

5. Your Rights and Choices

5.1 Access and Control

• Access: Request information about data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format

5.2 Communication Preferences

• Opt out of non-essential communications
• Choose communication frequency and methods
• Unsubscribe from newsletters or updates

5.3 Cookies and Tracking

• Manage cookie preferences through browser settings
• Opt out of analytics tracking where possible
• Use private/incognito browsing for additional privacy

6. International Data Transfers

Our services are provided globally. If you are outside the United States, your information may be transferred to and processed in the United States where our servers are located. We ensure appropriate safeguards are in place for international transfers.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last modified" date
• Sending email notification for significant changes
• Providing prominent notice on our website

9. Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to privacy inquiries within 30 days.